Nick & Myles,
I just wanted to raise with you both the dealings we have recently had with PH.
We met Mark Nixon through a personal contact when looking for a rental property in Mira. Having been given our requirements Mark picked up the baton and went tirelessly at the task until he found us what we wanted and then negotiated the price we wanted with the landlord. He answered at any time that we called and kept us updated with his activities.
This alone made us feel that PH stands alone from the standard Dubai real estate market.
To then have a call from Jorge yesterday, to explain how he would be emailing me all of the details which I will need to complete the process and all the forms I would need put the icing on the cake.
You guys stand out in this market, in this region for all the right reasons. Please pass my thanks to both the guys and accept mine for doing the job properly.
You have got it right in a sea of incompetence. Thank you.
We have just bought a property in the Reem Mira development and have been very lucky to have had Martin as our real estate agent. He not only found a villa in a great location for us, he was also extremely helpful in the whole process leading to the registration of the villa in our name.
Martin was very proactive in dealing with the bank and securing the mortgage.
Although I closed the deal yesterday on renting out my property, I cannot leave quietly without saying ‘a big thank you’ to Verity.
She dealt with me in total professionalism.
Just a quick email to thank you for all your assistance and professionalism.
You are such a pleasure to deal with!
I wanted to drop you a note as my husband and I have been extremely impressed and touched by the level of professionalism and service we have and continue to receive from Lewis.
We have worked with him over the last few weeks to find a new home. He was extremely flexible about showing us options both after hours and on weekends as my husband works in Abu Dhabi. I’m not sure if he gave you the background on what ended up happening with the villa we have now finally signed (Al Furjan – Villa 832), but needless to say that it was an incredibly complicated experience, with another agent who has a personal relationship with the landlord constantly trying to undercut and halt the deal. Needless to say it was extremely stressful and if it hadn’t been for Lewis helping us through the process we would have probably walked away from it and we wouldn’t have a house we love. We found it extremely unfair that he ended up having to split the commission when he did all the work; yet he ended up doing that to ensure we got the home and was extremely gracious about it.
Furthermore, he is still extremely involved and has been extremely patient to answer all our queries. He honestly goes over and above the call of duty and we will definitely be recommending him to all our family, friends and colleagues! We are almost at the finish line, and know without a doubt that he will ensure that the deal and home is properly handed over to us!
We are hoping that our next step will be buying a home and would definitely want Lewis to be the one we work with!
I am writing this email to inform you of the fantastic customer service, I have recently received from your rental agent Lewis.
I have been in Dubai for over 12 years and this is the first time I have received great customer service from a real estate agent concerning rental properties.
Lewis worked around the clock to ensure that I and the owner were happy with all our requirements. He arrived at the villa on time neatly dressed with a smile on his face showed us around, and made sure every question was answered.
I loved his manners and I loved that he returned all my messages even on a FRIDAY!
This young man is a huge asset to your company and I have told every FB page I am on about him.
Thank you PH Real-estate for hiring someone with so much integrity and charm!
You and Lisha handled me not only with aplomb but always made me feel like i had someone in my corner. thank you that is a rare thing in dubai. the professionalism of the whole transaction was of course very appreciated but what was brilliant was how you kept in touch and always updated me even when there was no progress. Above all it was the confidence you inspired that allowed me, a single expat in Dubai with very little contact in my home country, to carry on with one of the most important transactions of my life with what seemed to me quite simple and effortless.
We are currently working with the amazing Nathan from PH Real Estate who has been very supportive and is extremely knowledgeable about the area. After 3 days of waiting, the seller has finally accepted. Huge thanks to Nathan @ PH Real Estate for his amazing help.
Tony immediately understood my needs and also had the good initiative to show me an alternative to the types of properties I was searching for at the time. Simply put, he got it right because he understood his client. Tony is a pleasure to work with – extremely personable – he works quickly, efficiently and professionally.
His care and help have also been greatly appreciated over and above the norm too.
Thank you so much for all your valuable help in finally getting us the apartment. Your efforts the other day were very helpful- thank you so much.
I’m writing to say thanks for the great service I received from Tony Taylor.
I was recommended to contact your company and was put in touch with Tony Taylor who helped me straight away.
He was an absolute pleasure to deal with throughout. He made everything so simple and easy. He’s a credit to your company and I’d be grateful if you could recognise him for this.
Thank you also for the Welcome Pack I received yesterday which is much appreciated and a lovely surprise.
Verity has been amazing in helping us find our new home! She is genuinely lovely and was very transparent about the properties she showed us. Verity is highly professional, very knowledgeable about the Springs area and she really went above and beyond to help us get things done, even after we finalised the villa.
I would highly recommend Verity to anyone who is looking for a new home and a great real estate experience!
Hi Luke, got a package from you last week. Thought it was very thoughtful and am really amazed at the level of service. Thank you and will definitely recommend you to friends and colleagues. thx
I wanted to thank PH and Kyle for helping sell my Springs villa in a record time.
Kyle was very professional and friendly. He knows the market very well and has been very helpful throughout the process.
Verity was superb and I would be happy to recommend her to any prospective house hunter in Dubai. We found her to be sensible and attentive to our needs, regardless of how unreasonable the request!
It was a pleasure dealing with you during the transaction of the unit. You were approachable, professional and always on top of things. It was a small ticket items and a relatively complex deal with an overseas seller, yet all the details were managed with utmost professionalism. It’s also a good idea to have an expeditor to manage the details and logistics, must compliment Lisha for an excellent job she did. Well done and Many thanks.
I just wanted to say thanks very much for all your help in facilitating our
recent property purchase. Thanks to your effort and experience all went
smoothly and we are very happy with the result, looking forward to moving in
later this year.
Thanks once again
I would like to thank you for making the transfer successful and smooth. Your support and effort is much appreciated.
Mr. Hickey managed to get us the asking price we were after at a time when the market was performing poorly in Dubai. Further, he managed to sell the apartment for us to meet our deadline and he conducted his services in a very professional manner.
We have no hesitation in recommending Mr. Hickey and his real estate services and will most definitely use his services again in the future.
Thank you for the time, honesty and guidance you have dedicated into this apartment sale, its very rare to find such commitment in this market nowadays, so I truly appreciate all your support.
All the Best,
Thank you for all your amazing support and advice. I paid last night for the room at Bay Central, I believe it is a good shopping which I will love Marc, thank you again for all your support.
I found PH Real Estate and Martin Hyre through their ads in Dubizzle while looking for a property in Reem Mira. PH Real Estate’s Dubizzle ads stood out from the others by their level of detail, commentary and honesty about the prices.
After contacting Martin, he immediately emailed me pretty well everything I needed to know about the Mira development along with a transparent breakdown of all the costs that would lead to ownership. Martin then collated all the available units of property type I was looking for, both from PH Real Estate’s stock and also other agents who he had contact with. I eventually bought one of the villas thru Martin, which involved his negotiation with another agency. Throughout the buying process Martin kept me continually informed and steered the buying process along in a very efficient manner. After 20 years in Dubai, I can honestly say it is the first time I have been truly impressed by an individual supplying a professional service, particularly a service which by nature can be relatively complex and stressful.
I would like to take this opportunity to thank you for all the hardwork you put in when trying to find us our new home, I appreciate we were probably not the easiest clients and quite demanding/specific in what we were looking for
It was incredibly refreshing to have a real estate agent who actually took the time to understand our requirements and actively seek through not just your own portfolio but also through diligent searches of websites to identify possible options that were listed with other agents.
My only regret is it didn’t work out this time with all the hardwork you put in but sometimes that’s the way things go and please take my sincerest thanks again for changing my perceptions of real estate agents in the area.
Please let me know if there is anything I can do and know that I would have no hesitation in recommending not only you personally but also PH Real Estate in the future to anyone I meet who is looking to rent or buy, if even half of the other staff are as dedicated as you it is a great testament to the company.
I would recommend Oliver Douglas to anyone looking to lease property in Dubai. Oliver was a thorough professional, arranging several back-to-back viewings to make the most of my time outside the office. Once we found the right property, he also handled all of the technicalities and explained the process carefully, frequently updating me in relation to status of each step. What could be a very stressful time was made so much easier by Oliver’s dedication and professionalism.
After a lot of effort finally I got a home in springs.
I must commend kyle’s effort and dedication to make it happen; without him I would had given up a long while ago: he never stopped looking for options and contacting landlords until we got a property who suited our needs.
Just wanted to say thank you for all of your help in finding our new place and getting the lease etc, sorted. Thank you also for the very thoughtful and sweet gift from PH Real Estate, much appreciated!
I would recommend Oliver Douglas and PH Real Estate for all your letting and leasing requirements. The whole process, from the moment we met the prospective tenant to the final property handover stage, was seamless and pain-free. Not only was Oliver professional, polite, focused, organised and well-versed in all of the necessary steps of the leasing spectrum, he was able to bring tenants and landlords together in a very pleasant, friendly and peaceful way. An excellent start for any tenant-landlord relationship.
I just wanted to drop you an email to say ‘Thank you’ on behalf of Vaishali and I, for getting our new property work done so smoothly.
All of you are amazing folks and it is a true rarity to find some wonderful people personally and ‘determined and efficient’ ones professionally!
The three of you made the entire apartment possession process a real pleasure (which can be a nightmare)
Yesterday, the entire transfer process went extremely smoothly
Thanks again and it has been a pleasure
I just want to say a big thank you for all your help, not just spending the time with me and finding the property but all the other bits of advice you have shared since arriving here.
We have just found the box of goodies left by our front door.
Thank you very much, my wife and I very much appreciate this kind gesture.
With sincere regards,
Thank you very much for all you help. You have been excellent, super professional and helpful all the way.We look forward to moving in and make our Home.
Having lived in Dubai for over 20 years and moved more than half a dozen times, I’ve dealt with many agents over the years. It’s wonderful to come across a professional who takes the time to get to know my family and our lifestyle and interests to ensure he finds us the ideal home. Jack at PH Real Estate is that type of agent. He is cordial and respectful of your time and needs and offers you his complete attention. From the moment I met him, I immediately knew he was authentic and genuinely interested and committed to finding my parents the right property. He worked tirelessly to that end and never gave up. I would not hesitate to contact Jack for all of my future property requirements and will recommend him to my friends and family because I know they’ll be in the best hands possible. Thank you for everything, Jack!
Hi Kyle, I want to thank you all the effort and the good negotiation that you done with the Villa. Aside of all the other viewings of course. You have a lot of potential, and you are a great professional. Cheers.
Thank you so much for showing us all the houses in Meadows and Victory Heights.
You really understood our needs and showed us some really good properties liaising with other agents and using initiative and being proactive with meeting our expectations in terms of information, floor plans etc.
Will definitely recommend your name going forward to friends and colleagues who are looking for property to rent .
Good luck and thanks again!
Just a quick line and give you feedback on your team and our experience with PH Real Estate.
We were extremely impressed by the services of PH Real Estate and each individual we encountered. Ben and Eliot did an excellent job on the road, Martin and yourself were very articulate, clear and helpful during our interaction at your offices.
Timeliness, presentation and follow-up too was very professional. Complements to you for running the team like that.
Kyle has been very patient, very help full and very attentive to all our requests.He was never pushy and took time to show us around the different areas.He listened to our requests and understood our needs.
I would recommend him to friends without a doubt.
When planning to sell our property in Dubai, Ben stood out amongst several Real Estate Agents as he was always extremely courteous and professional in his approach. Any information provided was always clear and transparent and thus we felt very comfortable and in good hands. From the early days he had a string of potential buyers and very importantly was always very punctual with any appointment. We were very happy that Ben closed the deal for us within our required timelines as well as meeting our desired target price.
Tony helped massively with the entire process. From the initial viewing to the actual move in day, I couldn’t have asked for more from an estate agent.
He used his free time to complete admin relating to the move and responded to every query (both little and large) quickly and with detail.
This was our first move to our own place in Dubai and I thought it would be a nightmare, but in fact Tony made it all a breeze, could recommend any higher.
Just wanted to say a huge thanks for your help and support on securing the apartment in Al Murjan. I’ve been impressed with how you’ve managed the other agent and also that you went out of your way to sort out the viewings for my wife and I at such short notice and at odd times, weekends, after work hours etc. We hope to stay in the apartment for longer than a year but will definitely be in touch if we need to move again, will also ensure to recommend your services to friends and colleagues.
It’s been good to work with a professional agent who actually seems to care about finding people a home.
What can I say… James Tidmarsh was my broker, he was professional and courteous with the purchase of my first property in Dubai. James concluded the deal with ease and made it a smooth enjoyable processes.
As a Business professional myself I warmed to the fact that he was knowledgeable and passionate about his product, there is no question I would recommend him to anyone!
I contacted Padraic when I decided to sell my Dubai Villa. Padraic gave me an initial timeline and price range which he worked to as promised. From start to finish Padraic gave regular updates and feedback which I really appreciated. He worked very efficiently from the beginning and ultimately sold my villa for the price I was looking to achieve. I will highly recommend Padraic to friends and family in Dubai.
After speaking to Padraic first it was quite clear that he was a well established and knowledgeable estate agent. Padraic’s insight in the Dubai real estate market is excellent and he found me exactly the investment I was looking for. Even though this was my first Dubai investment I was made feel very comfortable throughout the whole sales process. For sure I will be contacting Padraic when I decide to invest further.
Daniel has been very professional as well as being relaxed and approachable due to his friendly personality. He has used his excellent property knowledge to find me a suitable apartment to fit my budget and needs, which at times could not have been easy for him!
Daniel’s understanding, sincerity and patience has resulted in us finding a suitable property for my husband and I to move into in the near future.
I shall be recommending Daniel to all of my contacts that are interested in looking to rent a property in Dubai as he has provided me with a service above and beyond my expectations.
We have placed the tenancy with PH Real Estate due to the professionalism of Kyle who we first met at the Springs. It was his insight, plus courtesy to put us in touch with Elliot that made the deal.
Since moving here from Australia a few weeks ago my Husband and I have been increasingly confused and somewhat bewildered with the residential rental process in Dubai. Prior to meeting Daniel we had met or spoke to several agents all of which were, to be quiet frank, useless and exceptionally unprofessional! Daniel has proven to be the exception. He quiet obviously loves his work and as a result his work ethic has been outstanding. He has frequently gone above and beyond the call of duty for us, is friendly, professional and displays integrity and honesty throughout. His knowledge of the Dubai area, including that of the properties available is excellent and we defiantly feel that we are in safe hands when we continue looking for our new home. Without shadow of a doubt we would recommend Daniel to friends and family in the future.
I wanted to drop you a quick email to highlight our experience with your representative Nicole Drinkwater. From the outset Nicole was very professional and a pleasure to deal with. After sending several emails to various companies/agents Nicole was the first and only person to respond. Her positive and willing attitude is a breath of fresh air compared to the dismissive response we have become accustomed to here in Dubai.
Over the course of the past few weeks PH Real Estate Dubai was instrumental in helping my family relocate to a new home that we love. Our agent, Alex, was extremely knowledgeable of the market and attentive to our needs, which is are rare attributes for real estate agents in Dubai. Alex organized many viewings at our convenience that helped us make an informed decision that we felt comfortable with and I would strongly recommend his service to family and friends.
After having a bit of bad luck working with agencies who didn’t seem to want my business, it was refreshing to find that PH Real Estate – and in particular James – were able to offer a friendly, professional and punctual service. I’m very happy with the home he found me and I will be referring any friends and family to James, should the need arise.